Our upstream has restored services and latency is back to normal.
Identified
Update
Customers from London and Germany appear to be mostly affected. We've also identified the APAC region having problems as well due to this.
Identified
Identified
The issue has been isolated to our upstream Neoprotect. They have confirmed that there's an issue on their network side that is causing latency to go as high as 600ms when averaged using the mean method.
Investigating
Investigating
We are investigating elevating latency in Miami. Further updates will follow.
