Sparked Host LLC - Status Page

Impacted Service: b-slc-01-vps

We are currently investigating performance degradation issues affecting customers on the b-slc-01-vps host. Our initial findings indicate that a number of Solid State Drives (SSDs) are experiencing firmware bugs, leading to excessive IOWait times and impacting overall system performance.

We understand this is causing service degradation for our valued customers on this host. Please be assured that we are actively working to resolve this issue.

Next Steps:

Our current plan is to replace the affected SSDs with a different model to ensure long-term stability and performance. We are working to expedite this process.

Further updates regarding the replacement schedule and expected resolution time will be provided as soon as they are available.

We apologize for any inconvenience this may cause and appreciate your patience as we work to rectify the situation.

We have identified a faulty component on a backup server in Paris, France that is affecting the following components:
- Backup retrieval
- Terminated service recovery operations

A new chassis is en-route and we will swap disks into this new chassis when it arrives.