Start Time: 07/26/2025 09:00 UTC
Status: Monitoring
Impact: Limited HTTP/HTTPS traffic only – No impact to game server traffic
We are currently observing an issue in our Miami location related to our upstream DDoS protection provider, Neoprotect. This is intermittently affecting some customers' ability to make HTTP/HTTPS connections to external services. This issue is limited to outbound traffic and is not impacting game server connectivity or inbound traffic.
So far, affected use cases include:
These issues appear confined to outbound HTTP/HTTPS traffic and only impact a small subset of customers. Game server traffic, VoIP, and other latency-sensitive services remain unaffected and fully operational.
We are actively working with Neoprotect to identify the cause and will provide further updates as they become available.