Our investigation has identified that our scrubbing servers are currently applying overly aggressive handling to traffic destined for ports that do not have explicit filtering rules in place. This behavior can result in legitimate traffic being rate-limited or dropped, which may cause intermittent connectivity issues for some customers.
To address this, customers may contact our support team to request access to the firewall management panel, where custom filters can be configured to ensure required traffic is properly allowed. For game hosting customers, our team will apply the appropriate filtering rules on your behalf upon request.
We are continuing to monitor traffic patterns and refine our mitigation logic to reduce unintended impact while maintaining protection against ongoing attacks. Further updates will be provided as adjustments are rolled out.
