Sparked Host LLC Status - Incident history https://status.sparkedhost.com Sparked Host LLC Tue, 2 Jun 2026 19:03:44 +0000 Instability in Dallas, Texas Type: Incident Duration: 23 hours and 56 minutes Affected Components: Dallas Jun 2, 19:03:44 GMT+0 - Identified - We are aware that Dallas has had sporadic outages over the past few hours. Here is the update we got from CosmicGuard: We are currently investigating two separate issues in the Dallas region. We have an open ticket with one upstream regarding potential congestion we are seeing on their end. Separately, we have identified a faulty optic in a separate transit partner, and we have dispatched someone to replace the faulty optic. <https://status.as30456.net/cmpx01z2z016tp5aw1qo3tyb2> Jun 2, 20:45:22 GMT+0 - Identified - We have received a new update from them: The GTT instability is still being investigated with them. We have since disabled Telia routing in Dallas until the optics are replaced, and everything has been stable since for over an hour. Jun 3, 15:10:49 GMT+0 - Monitoring - Update from CosmicGuard: **Telia Link** \- The Telia link was restored last night at approximately 7:00 PM CST and has remained stable since. While we observed normal light levels and no errors on the port on our end, we proactively replaced the optic, which appears to have resolved the issue. **GTT Link** \- The GTT port showed similar symptoms—normal light levels with no errors. We replaced that optic yesterday as well, but the link continued to experience problems. GTT was scheduled to perform maintenance on their end at 1:00 AM CST but missed that window. We've temporarily removed this link from service and are awaiting their maintenance, which we've asked them to complete as soon as possible. Jun 3, 19:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 23 hours and 56 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>19:03:44</var> GMT+0</small><br><strong>Identified</strong> - We are aware that Dallas has had sporadic outages over the past few hours. Here is the update we got from CosmicGuard: We are currently investigating two separate issues in the Dallas region. We have an open ticket with one upstream regarding potential congestion we are seeing on their end. Separately, we have identified a faulty optic in a separate transit partner, and we have dispatched someone to replace the faulty optic. <https://status.as30456.net/cmpx01z2z016tp5aw1qo3tyb2>.</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>20:45:22</var> GMT+0</small><br><strong>Identified</strong> - We have received a new update from them: The GTT instability is still being investigated with them. We have since disabled Telia routing in Dallas until the optics are replaced, and everything has been stable since for over an hour..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>15:10:49</var> GMT+0</small><br><strong>Monitoring</strong> - Update from CosmicGuard: **Telia Link** \- The Telia link was restored last night at approximately 7:00 PM CST and has remained stable since. While we observed normal light levels and no errors on the port on our end, we proactively replaced the optic, which appears to have resolved the issue. **GTT Link** \- The GTT port showed similar symptoms—normal light levels with no errors. We replaced that optic yesterday as well, but the link continued to experience problems. GTT was scheduled to perform maintenance on their end at 1:00 AM CST but missed that window. We've temporarily removed this link from service and are awaiting their maintenance, which we've asked them to complete as soon as possible..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 2 Jun 2026 19:03:44 +0000 https://status.sparkedhost.com/incident/cmpx0a3ta00mgpg6wypiza5mq https://status.sparkedhost.com/incident/cmpx0a3ta00mgpg6wypiza5mq Apollo Scheduled Maintenance Type: Maintenance Duration: 1 day and 6 hours Affected Components: Apollo Jun 1, 06:00:00 GMT+0 - Identified - We will be performing an update to the Apollo Panel on Monday, June 1st, 2026, from 2:00 AM to 2:30 AM EST. The panel will be placed in maintenance mode, which means you will not be able to access your panel during the 30-minute window. Game servers will remain online. This is in preparation to move to a new deployment/firewall system, which will improve our ability to apply DDoS filters from our providers. Jun 1, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 1, 06:30:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 day and 6 hours

Affected Components:

<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing an update to the Apollo Panel on Monday, June 1st, 2026, from 2:00 AM to 2:30 AM EST. The panel will be placed in maintenance mode, which means you will not be able to access your panel during the 30-minute window. Game servers will remain online. This is in preparation to move to a new deployment/firewall system, which will improve our ability to apply DDoS filters from our providers..</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Mon, 1 Jun 2026 06:00:00 +0000 https://status.sparkedhost.com/maintenance/cmpqta42q04n2qrmb3nr8scpc https://status.sparkedhost.com/maintenance/cmpqta42q04n2qrmb3nr8scpc Scheduled Maintenance in Paris, France Type: Maintenance Duration: 25 days Affected Components: Paris May 28, 18:00:00 GMT+0 - Identified - On Thursday, May 28th, at 8 PM CEST, we will perform maintenance at our Paris location. All servers will be inaccessible for roughly 4-5 hours as we reorganize our racks and upgrade our network equipment to support 10G/40G. All services will be safely powered off and automatically powered back on once the maintenance is completed. May 28, 18:00:01 GMT+0 - Identified - Maintenance is now in progress May 29, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 25 days

Affected Components:

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Thursday, May 28th, at 8 PM CEST, we will perform maintenance at our Paris location. All servers will be inaccessible for roughly 4-5 hours as we reorganize our racks and upgrade our network equipment to support 10G/40G. All services will be safely powered off and automatically powered back on once the maintenance is completed..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 28 May 2026 18:00:00 +0000 https://status.sparkedhost.com/maintenance/cmpnaxas50kj3nrltwqog24li https://status.sparkedhost.com/maintenance/cmpnaxas50kj3nrltwqog24li cPanel Login Restriction Type: Incident Duration: 4 hours and 42 minutes Apr 28, 22:02:01 GMT+0 - Monitoring - Our vendor, cPanel, has pushed out an update and we applied it a few minutes ago. If you have any trouble logging in, please let us know. Apr 28, 23:36:01 GMT+0 - Resolved - This incident has been resolved. Apr 28, 18:54:26 GMT+0 - Identified - Due to a critical vulnerability reported by cPanel, we have chosen to proactively block access to the cPanel and WHM login portals for our shared web hosting services. Websites will continue functioning as normal, this only affects cPanel access. More information can be found here: <https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication> Type: Incident

Duration: 4 hours and 42 minutes

<p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>22:02:01</var> GMT+0</small><br><strong>Monitoring</strong> - Our vendor, cPanel, has pushed out an update and we applied it a few minutes ago. If you have any trouble logging in, please let us know..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>23:36:01</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>18:54:26</var> GMT+0</small><br><strong>Identified</strong> - Due to a critical vulnerability reported by cPanel, we have chosen to proactively block access to the cPanel and WHM login portals for our shared web hosting services. Websites will continue functioning as normal, this only affects cPanel access. More information can be found here: <https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication>.</p> ]]> Tue, 28 Apr 2026 18:54:26 +0000 https://status.sparkedhost.com/incident/cmoizjdhc00vu2i7yytlr71wo https://status.sparkedhost.com/incident/cmoizjdhc00vu2i7yytlr71wo Apollo Panel Scheduled Maintenance Type: Maintenance Duration: 15 minutes Affected Components: Apollo Apr 9, 07:00:00 GMT+0 - Identified - We will be performing an update to the Apollo Panel on Thursday, April 9, 2026, from 3:00 AM to 3:15 AM EST. The panel will be placed in maintenance mode, which means you will not be able to access your panel during the 15-minute window. Game servers will remain online. This is in preparation to move to a new backup/database system to make things easier for our clients. Apr 9, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 9, 07:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 15 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing an update to the Apollo Panel on Thursday, April 9, 2026, from 3:00 AM to 3:15 AM EST. The panel will be placed in maintenance mode, which means you will not be able to access your panel during the 15-minute window. Game servers will remain online. This is in preparation to move to a new backup/database system to make things easier for our clients..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>07:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 9 Apr 2026 07:00:00 +0000 https://status.sparkedhost.com/maintenance/cmnpbqntm088yxmd2lzy9ngjf https://status.sparkedhost.com/maintenance/cmnpbqntm088yxmd2lzy9ngjf Miami Connectivity Issues Type: Incident Duration: 15 minutes Affected Components: Miami Mar 2, 01:02:18 GMT+0 - Identified - We are aware of an outage affecting Miami at the moment, this is unrelated to the previous maintenance. Our upstream's technicians are looking into this. Mar 2, 01:17:18 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>01:02:18</var> GMT+0</small><br><strong>Identified</strong> - We are aware of an outage affecting Miami at the moment, this is unrelated to the previous maintenance. Our upstream's technicians are looking into this..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>01:17:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 2 Mar 2026 01:02:18 +0000 https://status.sparkedhost.com/incident/cmm8h51400123j5z9whiuozn9 https://status.sparkedhost.com/incident/cmm8h51400123j5z9whiuozn9 Miami, FL - Major Maintenance and Upgrades from February 25th to March 3rd Type: Maintenance Duration: 5 days Affected Components: Miami Feb 26, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 26, 19:05:39 GMT+0 - Identified - Our team is preparing to start the maintenance window. Servers will not go offline until announced. Feb 26, 19:00:00 GMT+0 - Identified - Maintenance is now in progress Feb 25, 22:11:57 GMT+0 - Identified - The team has arrived in Miami. There is a good chance we will need to delay our maintenance windows to Friday-Monday. We are working with the facility to get our new space settled so that we can start as intended, we will keep you all updated. Feb 26, 19:00:00 GMT+0 - Identified - We will be performing major maintenance in Miami, with the following windows: Wednesday, Feb 25th, Thursday, Feb 26th, and Friday, Feb 27th. The maintenance will take place during the general workday. This maintenance is due to relocating our current cabs to a different floor within the facility. This will deliver a better cabinet layout, increased power, more network options, and additional space. On Wednesday, the 25th, we plan to cut over our network to the new racks. We plan to have minimal downtime, if any. The newly planned network will also include redundant routers to minimize future downtime. On Thursday, the 26th, starting around 10 AM EST, we will transfer half of our Miami servers to the new racks, resulting in 3-6 hours of downtime. Specifics on which racks are affected will be announced accordingly. On Friday the 27th, we will again begin transferring the other half of our Miami servers around 10 AM EST. The downtime should be around 3-6 hours as well. We may need to perform additional maintenance on Saturday, Sunday, and Monday, pending any issues that arise. Ensure you monitor the updates channel and your client email. Notifications will be sent via Apollo Panel and the Sparked Host Discord approximately 30 minutes before maintenance. All affected clients will be emailed to confirm their maintenance date. If you would like to place a dedicated server order, this would be the perfect time! We are on-site and ready to deploy. Just make a sales ticket! Current dedicated server owners, if you desire any upgrades or changes to your current server. This is the perfect time for you as well! For any questions or concerns regarding maintenance, Paul will be on site overseeing all operations. Please feel free to reach out via email at [paul.t@sparkedhost.com](mailto:paul.t@sparkedhost.com) Feb 28, 11:20:44 GMT+0 - Identified - Unfortunately, due to issues with networking / cross connects, we were not able to start transfers today. Transfers will start around 11 AM EST on the 28 February, and 1 March, and run through 8 PM EST. We only expect a couple hours of downtime per server. If you have any questions don't hesitate to contact us via a ticket. Mar 3, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 days

Affected Components:

<p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>19:05:39</var> GMT+0</small><br><strong>Identified</strong> - Our team is preparing to start the maintenance window. Servers will not go offline until announced. .</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>22:11:57</var> GMT+0</small><br><strong>Identified</strong> - The team has arrived in Miami. There is a good chance we will need to delay our maintenance windows to Friday-Monday. We are working with the facility to get our new space settled so that we can start as intended, we will keep you all updated. .</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing major maintenance in Miami, with the following windows: Wednesday, Feb 25th, Thursday, Feb 26th, and Friday, Feb 27th. The maintenance will take place during the general workday. This maintenance is due to relocating our current cabs to a different floor within the facility. This will deliver a better cabinet layout, increased power, more network options, and additional space. On Wednesday, the 25th, we plan to cut over our network to the new racks. We plan to have minimal downtime, if any. The newly planned network will also include redundant routers to minimize future downtime. On Thursday, the 26th, starting around 10 AM EST, we will transfer half of our Miami servers to the new racks, resulting in 3-6 hours of downtime. Specifics on which racks are affected will be announced accordingly. On Friday the 27th, we will again begin transferring the other half of our Miami servers around 10 AM EST. The downtime should be around 3-6 hours as well. We may need to perform additional maintenance on Saturday, Sunday, and Monday, pending any issues that arise. Ensure you monitor the updates channel and your client email. Notifications will be sent via Apollo Panel and the Sparked Host Discord approximately 30 minutes before maintenance. All affected clients will be emailed to confirm their maintenance date. If you would like to place a dedicated server order, this would be the perfect time! We are on-site and ready to deploy. Just make a sales ticket! Current dedicated server owners, if you desire any upgrades or changes to your current server. This is the perfect time for you as well! For any questions or concerns regarding maintenance, Paul will be on site overseeing all operations. Please feel free to reach out via email at [paul.t@sparkedhost.com](mailto:paul.t@sparkedhost.com).</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>11:20:44</var> GMT+0</small><br><strong>Identified</strong> - Unfortunately, due to issues with networking / cross connects, we were not able to start transfers today. Transfers will start around 11 AM EST on the 28 February, and 1 March, and run through 8 PM EST. We only expect a couple hours of downtime per server. If you have any questions don't hesitate to contact us via a ticket..</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 26 Feb 2026 19:00:00 +0000 https://status.sparkedhost.com/maintenance/cml8o36p702ehqp7i8owsmeuy https://status.sparkedhost.com/maintenance/cml8o36p702ehqp7i8owsmeuy Planned Network Maintenance, Paris Region Type: Maintenance Duration: 2 hours Affected Components: Paris Feb 19, 23:00:00 GMT+0 - Identified - DataPacket will be performing planned network maintenance in the Paris region during the window listed above. This maintenance involves upgrades to switch hardware and software to improve overall reliability and performance. During the maintenance window, services in the Paris region will experience a service interruption. Total expected downtime is up to 1 hour and 15 minutes, and disruptions may occur intermittently within the scheduled window. We will work to minimize impact and complete the maintenance as quickly as possible. Additional updates will be posted to this page if the schedule or impact changes. Feb 19, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 20, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - DataPacket will be performing planned network maintenance in the Paris region during the window listed above. This maintenance involves upgrades to switch hardware and software to improve overall reliability and performance. During the maintenance window, services in the Paris region will experience a service interruption. Total expected downtime is up to 1 hour and 15 minutes, and disruptions may occur intermittently within the scheduled window. We will work to minimize impact and complete the maintenance as quickly as possible. Additional updates will be posted to this page if the schedule or impact changes..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 19 Feb 2026 23:00:00 +0000 https://status.sparkedhost.com/maintenance/cmle324xb0m1y11tv2i8ohkhf https://status.sparkedhost.com/maintenance/cmle324xb0m1y11tv2i8ohkhf Scheduled Maintenance, SLC Core Network Type: Maintenance Duration: 30 minutes Affected Components: Salt Lake City Feb 3, 07:00:00 GMT+0 - Identified - **Summary:** Our upstream provider will be performing scheduled maintenance on Salt Lake City core routing infrastructure to support increased capacity and long term network reliability. **Impact:** During the maintenance window, traffic traversing the region may experience brief interruptions, packet loss, or routing reconvergence. Impact is expected to be minimal and limited to the maintenance window. **Action Required:** No customer action is required. Our network team will be actively monitoring the maintenance and will restore full service immediately upon completion. Feb 3, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 3, 07:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Summary:** Our upstream provider will be performing scheduled maintenance on Salt Lake City core routing infrastructure to support increased capacity and long term network reliability. **Impact:** During the maintenance window, traffic traversing the region may experience brief interruptions, packet loss, or routing reconvergence. Impact is expected to be minimal and limited to the maintenance window. **Action Required:** No customer action is required. Our network team will be actively monitoring the maintenance and will restore full service immediately upon completion..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 3 Feb 2026 07:00:00 +0000 https://status.sparkedhost.com/maintenance/cmkyg9bh80m9yytjo7pjk9zjg https://status.sparkedhost.com/maintenance/cmkyg9bh80m9yytjo7pjk9zjg Routing Changes in Miami Type: Maintenance Duration: 33 minutes Affected Components: Miami Jan 15, 19:00:00 GMT+0 - Identified - We will be onboarding Cloudflare Magic Transit for 163.227.179.0/24 in Miami at 2 PM EST today (1/15/26) Jan 15, 19:33:18 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 33 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be onboarding Cloudflare Magic Transit for 163.227.179.0/24 in Miami at 2 PM EST today (1/15/26).</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>19:33:18</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 15 Jan 2026 19:00:00 +0000 https://status.sparkedhost.com/maintenance/cmkfrb68b07cg1435050i2wlj https://status.sparkedhost.com/maintenance/cmkfrb68b07cg1435050i2wlj Ashburn Network Upgrades Type: Maintenance Duration: 2 hours Affected Components: Ashburn Jan 9, 19:30:00 GMT+0 - Identified - We will be upgrading our upstream network capacity in Ashburn. The actual impact should be around 15 minutes in the maintenance window. Jan 9, 19:30:01 GMT+0 - Identified - Maintenance is now in progress Jan 9, 21:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will be upgrading our upstream network capacity in Ashburn. The actual impact should be around 15 minutes in the maintenance window..</p> <p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>19:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 9 Jan 2026 19:30:00 +0000 https://status.sparkedhost.com/maintenance/cmk0dp6fx05xst5mqwfguuets https://status.sparkedhost.com/maintenance/cmk0dp6fx05xst5mqwfguuets Ashburn Router Software Updates Type: Maintenance Duration: 30 minutes Affected Components: Ashburn Dec 4, 04:45:00 GMT+0 - Identified - We will be performing firmware upgrades on our edge routers in Ashburn during the upcoming maintenance window. Our network is fully redundant, so no service disruption is expected. As each redundant router is rebooted, you may see a brief moment of packet loss, but traffic will continue to flow normally across alternate paths. We appreciate your understanding. If you have any questions, please contact our support team. Dec 4, 04:45:01 GMT+0 - Identified - Maintenance is now in progress Dec 4, 05:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>04:45:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing firmware upgrades on our edge routers in Ashburn during the upcoming maintenance window. Our network is fully redundant, so no service disruption is expected. As each redundant router is rebooted, you may see a brief moment of packet loss, but traffic will continue to flow normally across alternate paths. We appreciate your understanding. If you have any questions, please contact our support team..</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>04:45:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>05:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 4 Dec 2025 04:45:00 +0000 https://status.sparkedhost.com/maintenance/cmiq921wh006nfs422nxpi25c https://status.sparkedhost.com/maintenance/cmiq921wh006nfs422nxpi25c Scheduled Network Redundancy Test - Dallas Type: Maintenance Duration: 5 minutes Affected Components: Dallas Sep 6, 03:00:00 GMT+0 - Identified - Maintenance is now in progress Sep 6, 03:05:14 GMT+0 - Completed - Maintenance has completed successfully. Sep 6, 03:00:00 GMT+0 - Identified - **Impact**: Brief network interruption in Dallas **Maintenance Description**: We are conducting a scheduled maintenance event to test our network redundancy protocols at our Dallas facility. This test involves a controlled reboot of one of our core spine switches to validate our failover mechanisms. While our network is designed with redundancy between our spine and access switches, a brief, minor interruption may occur as traffic reroutes during the failover. We expect any impact to be minimal and short-lived. This proactive testing is essential to ensure the continued stability and resilience of our network infrastructure. Thank you for your understanding. **Technical Background**: Our network infrastructure in Dallas uses a spine-and-leaf topology, which is a highly scalable and resilient data center network architecture. This design consists of spine switches (the backbone) and leaf switches (access points for servers). To ensure high availability and prevent a single point of failure at the core of our network, we've configured our two core spine switches using Multi-Chassis Link Aggregation (MLAG). MLAG is a proprietary protocol that allows two or more switches to act as a single logical switch. It works by bundling multiple physical links from different switches into a single logical channel, providing both link and device-level redundancy. Our access switches are connected to both spine switches with redundant links. This setup allows them to continue functioning even if one of the spine switches becomes unavailable. During this maintenance window, we'll be deliberately rebooting one of the MLAG-configured spine switches to simulate a failure. This test will verify that our network traffic seamlessly fails over to the remaining spine switch without any prolonged interruption. The access switches will automatically redistribute traffic across the active links to the functioning spine switch. This is a critical step in ensuring our network can withstand unexpected failures and maintain consistent performance. Type: Maintenance

Duration: 5 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>03:05:14</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Impact**: Brief network interruption in Dallas **Maintenance Description**: We are conducting a scheduled maintenance event to test our network redundancy protocols at our Dallas facility. This test involves a controlled reboot of one of our core spine switches to validate our failover mechanisms. While our network is designed with redundancy between our spine and access switches, a brief, minor interruption may occur as traffic reroutes during the failover. We expect any impact to be minimal and short-lived. This proactive testing is essential to ensure the continued stability and resilience of our network infrastructure. Thank you for your understanding. **Technical Background**: Our network infrastructure in Dallas uses a spine-and-leaf topology, which is a highly scalable and resilient data center network architecture. This design consists of spine switches (the backbone) and leaf switches (access points for servers). To ensure high availability and prevent a single point of failure at the core of our network, we've configured our two core spine switches using Multi-Chassis Link Aggregation (MLAG). MLAG is a proprietary protocol that allows two or more switches to act as a single logical switch. It works by bundling multiple physical links from different switches into a single logical channel, providing both link and device-level redundancy. Our access switches are connected to both spine switches with redundant links. This setup allows them to continue functioning even if one of the spine switches becomes unavailable. During this maintenance window, we'll be deliberately rebooting one of the MLAG-configured spine switches to simulate a failure. This test will verify that our network traffic seamlessly fails over to the remaining spine switch without any prolonged interruption. The access switches will automatically redistribute traffic across the active links to the functioning spine switch. This is a critical step in ensuring our network can withstand unexpected failures and maintain consistent performance..</p> ]]> Sat, 6 Sep 2025 03:00:00 +0000 https://status.sparkedhost.com/maintenance/cmf2v3lg90095wnta79day3co https://status.sparkedhost.com/maintenance/cmf2v3lg90095wnta79day3co Scheduled Maintenance in Miami Type: Maintenance Duration: 4 hours Affected Components: Miami Aug 29, 15:00:00 GMT+0 - Identified - NeoProtect will be performing maintenance on Friday, August 29th, from 11:00 AM EST to 3:00 PM EST. This maintenance will add more capacity to help prevent the ongoing issues we’ve seen over the past few weeks. We don’t expect significant downtime since we have a redundant setup. However, you may notice a brief 1-minute blips as traffic falls back to other tunnels we have in place. Aug 29, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 29, 15:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - NeoProtect will be performing maintenance on Friday, August 29th, from 11:00 AM EST to 3:00 PM EST. This maintenance will add more capacity to help prevent the ongoing issues we’ve seen over the past few weeks. We don’t expect significant downtime since we have a redundant setup. However, you may notice a brief 1-minute blips as traffic falls back to other tunnels we have in place..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>15:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 29 Aug 2025 15:00:00 +0000 https://status.sparkedhost.com/maintenance/cmewbgvf00097gkh62120keod https://status.sparkedhost.com/maintenance/cmewbgvf00097gkh62120keod Emergency Maintenance in Salt Lake City Type: Maintenance Duration: 1 hour and 6 minutes Affected Components: Salt Lake City Aug 13, 21:45:01 GMT+0 - Identified - Maintenance is now in progress Aug 13, 21:45:00 GMT+0 - Identified - Our team identified a system in one of our racks in Salt Lake City that is malfunctioning and needs to be immediately shut down to repair a part of the hardware. The outage will start in the next five minutes of you receiving this email. For customers who are on our budget, extreme, or enterprise/premium hosting plans, your ability to access your database will be impacted. For customers on bot nodes, your service will be offline during the hardware repair. This will cause an immediate outage to: \- Database nodes (db-slc) \- Bot nodes (v-slc) \- Dedicated Server management \- Webhosting (web-slc-01 and 02) Aug 13, 22:50:57 GMT+0 - Completed - Services are being started again. We appreciate your patience through this. Aug 13, 22:49:38 GMT+0 - Identified - This is continuing to be worked on. We don't have an ETA for restoration yet. Type: Maintenance

Duration: 1 hour and 6 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>21:45:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>21:45:00</var> GMT+0</small><br><strong>Identified</strong> - Our team identified a system in one of our racks in Salt Lake City that is malfunctioning and needs to be immediately shut down to repair a part of the hardware. The outage will start in the next five minutes of you receiving this email. For customers who are on our budget, extreme, or enterprise/premium hosting plans, your ability to access your database will be impacted. For customers on bot nodes, your service will be offline during the hardware repair. This will cause an immediate outage to: \- Database nodes (db-slc) \- Bot nodes (v-slc) \- Dedicated Server management \- Webhosting (web-slc-01 and 02).</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>22:50:57</var> GMT+0</small><br><strong>Completed</strong> - Services are being started again. We appreciate your patience through this. .</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>22:49:38</var> GMT+0</small><br><strong>Identified</strong> - This is continuing to be worked on. We don't have an ETA for restoration yet. .</p> ]]> Wed, 13 Aug 2025 21:45:00 +0000 https://status.sparkedhost.com/maintenance/cmeahzi24001ge8rcr0nqt1dv https://status.sparkedhost.com/maintenance/cmeahzi24001ge8rcr0nqt1dv Misc Upgrades Type: Maintenance Duration: 1 hour and 45 minutes Affected Components: Salt Lake City, Dedicated Server Panel, Apollo Aug 12, 20:45:00 GMT+0 - Identified - We will be onsite starting at 2 PM MST to upgrade IPMI switches and install breakout cables for backup systems. This will not impact regular network or internet services. Any downtime will be limited to IPMI access for dedicated clients and is expected to last no longer than 1 hour and 45 minutes. Aug 12, 20:45:01 GMT+0 - Identified - Maintenance is now in progress Aug 12, 22:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 45 minutes

Affected Components: , ,

<p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>20:45:00</var> GMT+0</small><br><strong>Identified</strong> - We will be onsite starting at 2 PM MST to upgrade IPMI switches and install breakout cables for backup systems. This will not impact regular network or internet services. Any downtime will be limited to IPMI access for dedicated clients and is expected to last no longer than 1 hour and 45 minutes..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>20:45:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 12 Aug 2025 20:45:00 +0000 https://status.sparkedhost.com/maintenance/cme7l3tww01m4vbxh80xh4yre https://status.sparkedhost.com/maintenance/cme7l3tww01m4vbxh80xh4yre Salt Lake City Upgrades Type: Maintenance Duration: 7 hours and 34 minutes Affected Components: Salt Lake City Aug 5, 07:55:04 GMT+0 - Completed - All services are online, upgrades and cabling complete! Thank you all for your patience! Aug 4, 23:00:00 GMT+0 - Identified - We will be performing scheduled maintenance at our Salt Lake City location on **August 4th, 2025**. This maintenance will involve the installation of a new router and access switches, which will result in a **temporary, full network outage** during the work period. Additionally, **some customers may be required to power down their servers** as we proceed with the replacement of power distribution units (PDUs). A detailed maintenance window, including specific timing, will be communicated in the coming days. We appreciate your understanding and cooperation as we work to improve infrastructure reliability and performance. Aug 5, 00:21:29 GMT+0 - Identified - Maintenance is now in progress. All customer services are now offline. Aug 5, 06:32:45 GMT+0 - Identified - The following services are being brought online now: * Bot Hosting (All v-slc nodes) * Web Hosting (web-slc-01 and web-slc-02) * All database servers Aug 5, 06:31:32 GMT+0 - Identified - Good news! We completed the cleanup of our racks and did a few upgrades. * Our team is checking all services to make sure they are back online. * Network equipment has been upgraded to 10G Switches Type: Maintenance

Duration: 7 hours and 34 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>07:55:04</var> GMT+0</small><br><strong>Completed</strong> - All services are online, upgrades and cabling complete! Thank you all for your patience!.</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance at our Salt Lake City location on **August 4th, 2025**. This maintenance will involve the installation of a new router and access switches, which will result in a **temporary, full network outage** during the work period. Additionally, **some customers may be required to power down their servers** as we proceed with the replacement of power distribution units (PDUs). A detailed maintenance window, including specific timing, will be communicated in the coming days. We appreciate your understanding and cooperation as we work to improve infrastructure reliability and performance..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>00:21:29</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress. All customer services are now offline. .</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>06:32:45</var> GMT+0</small><br><strong>Identified</strong> - The following services are being brought online now: * Bot Hosting (All v-slc nodes) * Web Hosting (web-slc-01 and web-slc-02) * All database servers.</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>06:31:32</var> GMT+0</small><br><strong>Identified</strong> - Good news! We completed the cleanup of our racks and did a few upgrades. * Our team is checking all services to make sure they are back online. * Network equipment has been upgraded to 10G Switches.</p> ]]> Mon, 4 Aug 2025 23:00:00 +0000 https://status.sparkedhost.com/maintenance/cmdm1sef9000ns6gj4efvl6hx https://status.sparkedhost.com/maintenance/cmdm1sef9000ns6gj4efvl6hx