Sparked Host LLC - Connection issues affecting Ashburn and Dallas – Incident details

Experiencing partially degraded performance

Connection issues affecting Ashburn and Dallas

Investigating
Degraded performance
Started about 15 hours ago

Affected

Locations

Degraded performance from 5:40 AM to 12:00 AM

Dallas

Degraded performance from 5:40 AM to 12:00 AM

Ashburn

Degraded performance from 5:40 AM to 12:00 AM

Updates
  • Investigating
    UTC
    Investigating

    We are investigating reports of players being unable to join servers and experiencing timeouts while fetching resources. The issue originates with our upstream provider, CosmicGuard. We are awaiting a fix from their team and will provide updates as they become available.