Sparked Host LLC - Multi POP Outage – Incident details

We have rolled back changes made to our network that were affecting authentication to Minecraft servers and other services.

Our team has identified instability in our network, specifically with connection failures to services like Mojang's Authentication servers, discord APIs, etc. Our upstream is in the process of working on what is causing this. We will provide an update soon.

Our team has onboarded a new protection provider in Miami and is monitoring the results. There may be brief connectivity blips while the process occurs.

Services in Miami and Paris are currently online and operating normally. Earlier, we experienced a sudden connectivity loss across both POPs. Our team promptly switched to our backup transit provider, restoring service.

Additionally, our DDoS mitigation provider in Ashburn reported a brief period of elevated latency and packet loss, which has since stabilized.

We’re continuing to investigate the root cause and are in contact with our upstream NOCs for further information. We’ll provide updates as they become available.