Sparked Host LLC - p-par-23 Outage – Incident details

All systems operational

p-par-23 Outage

Resolved
Degraded performance
Started 3 months agoLasted about 4 hours

Affected

Locations

Degraded performance from 4:50 PM to 8:42 PM

Paris

Degraded performance from 4:50 PM to 8:42 PM

Updates
  • Resolved
    Resolved

    The drives have been moved to validated known good hardware and the node is back online.

  • Identified
    Identified

    We have identified that the server has suffered a complete failure due to bad AsRockRack engineering, specifically BIOS Chips killing motherboards. We are working on swapping disks to new hardware.

  • Investigating
    Investigating
    We are currently investigating this incident.