Sparked Host LLC - Miami Outage – Incident details

All systems operational

Miami Outage

Resolved
Partial outage
Started about 1 month agoLasted 28 minutes

Affected

Locations

Partial outage from 2:54 PM to 3:21 PM

Miami

Partial outage from 2:54 PM to 3:21 PM

Updates
  • Resolved
    Resolved

    We are now back online. We had Datapacket revert the optic upgrade and will schedule this properly with them in the coming days.

  • Identified
    Identified

    Our upstream provider, Datapacket, did an optic upgrade on their end that we attempted to do in a previous maintenance window that was scheduled. They did not set a time for this upgrade after they ordered the wrong optic previously and unexpectedly took us offline.

  • Investigating
    Investigating
    We are currently investigating this incident.